SHIPPING INFORMATION

Thor Kitchen ships via FedEx and LTL Freight
All items will be process within 2 business day handling time

DAMAGE OR DEFECTIVE SHIPMENTS

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at using this form and a Thor Kitchen Parts Representative will assist you.
Standard ground shipping time is 7 to 10 business days.
For inquiries, please contact us at [email protected]
Shipping to PO boxes is not available.

RETURNS POLICY

There is a 15% restocking fee on all returns. The customer is responsible for paying for return shipping, unless part is delivered damaged or defective. Initial shipping cost is not returnable. Return Period is 30 days of the original order date. Within that time period, if the product doesn’t work correctly or stops working, please submit for a warranty claim.
Making a return please email us at [email protected] with the following information:

• Sales order
• Name on the order
• Contact information

LOST SHIPMENTS

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please email us [email protected]

REFUNDS

Refunds are issued 2 to 5 business days after the return is processed.