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Question & Answer

The oven fan has been running for a long time on my HRE Range Model.

Please note that this is normal, it can stay on anywhere from 1 HR to 1HR 45 min depending on the oven cooking temp and time.

My cooktop has discolored.

This is normal, the surface may appear discolored when hot. This is temporary and will disappear as the glass cools.

My oven temperature is off. How much is it off by? (Is this the small or large oven if a 48”)

The small oven is a roasting oven, it will run 50 degrees cooler. The small oven is always going to be 50 deg low as that is the calibration of the thermostat for roasting. If you are not going to run the oven as a roasting oven as it is designed. You will want to…

How do you pull out the range from cabinet to do the service?

One cannot directly pull the oven door, oven handle, or kick plate part. Please open the oven door and pull out the range by holding the oven frame.

Question & Answer

Water Line Adaptor?

We do not supply water line connections to house water supply.

Temperature setting?

The refrigerator is set at pre-set temperature from the factory.

Filter?

We do not supply a water filter; you need to purchase it from local supplies.

How to use the ice maker?

You can turn on/turn off the ice maker from the control board or from the ice maker bail arm.

Child lock system?

The refrigerator continues to work functionally when child lock is on, but you cannot operate the control panel.

Can you hook water line for ice maker for reversed osmosis?

You cannot hook up the water line to a reversed osmosis system. Water pressure is too low.

Question & Answer

Can you hook water line for ice maker for reversed osmosis?

You cannot hook up the water line to a reversed osmosis system. Water pressure is too low.

Question & Answer

What’s the SS gauge on your range hood?

SS gauge measures between 0.6 mm to 1.0 mm

How to clean the baffle filter?

Use mild soap and water.

How to clean the exterior of the unit?

Use mild soap and water or stainless-steel cleaner.

How many Speed Modes?

There are 3 speed modes.

Distance between Range Top to Vent Hood?

Please refer to the minimum heigh on the manual from surface top to the bottom of the vent hood.

Reduction of the Venting?

It will cause vibrations or abnormal sound. All venting should be done according to local building codes.

Frequently Asked Questions (FAQ)

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Help Library

Dishwasher

Question & Answer

The oven fan has been running for a long time on my HRE Range Model.

My cooktop has discolored.

My oven temperature is off. How much is it off by? (Is this the small or large oven if a 48”)

How do you pull out the range from cabinet to do the service?

Ranges, Rangetops and Cooktops

Question & Answer

Water Line Adaptor?

Temperature setting?

Filter?

How to use the ice maker?

Child lock system?

Can you hook water line for ice maker for reversed osmosis?

Refrigerator

Question & Answer

Can you hook water line for ice maker for reversed osmosis?

Vent Hood

Question & Answer

What’s the SS gauge on your range hood?

How to clean the baffle filter?

How to clean the exterior of the unit?

How many Speed Modes?

Distance between Range Top to Vent Hood?

Reduction of the Venting?

Frequently Asked Questions (FAQ)

What is the Thor Kitchen Affiliate Program?

Is there a cost to join the Thor Kitchen Affiliate Program?

How much commission can I earn as a Thor Kitchen affiliate?