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Return Policy
There is a 15% restocking fee on all returns.
The customer is responsible for paying for return shipping, unless part is delivered damaged or defective.

Return Period
Items can be returned within 30 days of the original order date. Within that time period, if the part doesn’t work correctly or stops working, contact us, and we’ll be happy to replace the defective item.

Making a Return
Please contact us at:
Parts and Service: [email protected]

Sales Support: [email protected]

Please ensure to have your sales confirmation number readily available.

Lost Shipments
Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please call the parts and service department (Please refer to our directory)

Refunds are issued 2 to 5 business days after the return is processed.


Main Directory: (877) 288-8099

Service Directory:

Dial (0): Operator

Dial (3): Parts Return

Dial (4): Appliances Return


Our customer service agent will be contacting you during normal business hours (excludes weekends and holidays).

Business Hours (Pacific Standard Time):

Monday – Friday: 5:30am to 4:30pm

Saturday and Sunday: Closed

Thank you!

THOR Kitchen Customer Service Department