SHIPPING INFORMATION

Thor Kitchen ships via FedEx and LTL Freight
All items will be process within 2 business day handling time

DAMAGE OR DEFECTIVE SHIPMENTS

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at using this form and a Thor Kitchen Parts Representative will assist you.
Standard ground shipping time is 7 to 10 business days.

Shipping to PO boxes is not available.

Report Damaged Shipment

LOST SHIPMENTS

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please use the form below.

Report Lost Shipment

FAILED SHIPMENTS

Appliances returned to our warehouse due to failed delivery are subject to a 25% restocking fee. This fee applies to cover handling and processing costs. To the exception of the order being returned due to damage or defect. Any part orders returned to our warehouse due to a failed delivery will be fully refunded without the initial shipping charges.

REFUNDS

Refunds are issued 2 to 5 business days after the return is processed.